BTGenZ Service Policy

Clear Expectations. Dedicated Guidance. Professional Growth.

At BTGenZ, our goal is to provide structured, professional, and personalized career services for students, researchers, and professionals. To ensure every client receives dedicated attention, the following service policies apply to all bookings.

Our services are designed around dedicated engagements rather than ongoing unlimited support. This approach allows us to provide focused attention to every individual while maintaining the quality and consistency of our guidance.

Service Scope

Each BTGenZ service includes only the deliverables specifically mentioned on its respective service page.

Before booking, we encourage you to carefully review the service description to understand what is included.

If you are unsure whether your requirement falls under a particular service, feel free to contact us before making a payment.

Personalized Guidance

Many career-related questions require detailed discussion, profile evaluation, and personalized recommendations. Examples include:

• Career planning
• AI or Bioinformatics transition strategy
• Higher education guidance
• University applications
• Course selection
• Project planning
• Research direction
• Professional positioning
• Personal branding strategy

These are offered as dedicated guidance services and are not automatically included with every booking.

Report Clarifications

After receiving your report, you are welcome to ask questions related to understanding the recommendations provided. Examples:

• Clarification of a recommendation
• Understanding suggested improvements
• Questions directly related to the delivered report

These clarifications help ensure you can effectively implement the recommendations.

New Requests

Requests that introduce new topics beyond the delivered service are considered separate engagements. Examples include:

• Reviewing a newly updated resume
• Reviewing a redesigned LinkedIn profile
• University application advice
• Project recommendations
• Career planning
• Interview guidance
• Research planning
• Ongoing mentoring

These services can be booked separately based on your requirements.

LinkedIn Recommendations

LinkedIn recommendations are provided only for individuals with whom BTGenZ has directly collaborated in a professional capacity.

Professional recommendations are intended to reflect firsthand working relationships and should accurately represent direct collaboration.

Clients are encouraged to request recommendations from professors, supervisors, research mentors, internship managers, or colleagues who have directly observed their work.

Delivery Timeline

Each service includes an estimated delivery timeline. Delivery times may vary depending on:

• Service complexity
• Client response time
• Current workload

If any delay is expected, you will be informed in advance.

Communication

All official communication is conducted through email unless otherwise specified.

Please allow reasonable time for responses. BTGenZ aims to respond to queries within 24-48 business hours.

Revisions

The review is prepared based on the documents and information provided at the time of booking.

If significant changes are made after the review is completed, an updated review will require a new booking.

Refund Policy

As every review and guidance service involves personalized analysis and preparation, payments are non-refundable once work has commenced.

If a booking cannot be fulfilled by BTGenZ, an appropriate resolution will be discussed directly with the client.

Professional Ethics

BTGenZ provides guidance and recommendations based on experience, industry practices, and available information.

Final decisions regarding career choices, university applications, job applications, interviews, and professional opportunities remain the responsibility of the individual.

No service guarantees:

• Job placement
• Admission to universities
• Internship selection
• Interview calls
• Career outcomes

Our role is to help you make informed decisions and strengthen your professional profile.

Respect for Time

Every client deserves focused attention and thoughtful guidance.

To ensure fairness to everyone, BTGenZ handles personalized guidance requests through dedicated bookings. This allows sufficient time to understand individual goals and provide meaningful recommendations while continuing to support other students and professionals.